Privacy Notice

Last updated: April 2026

This privacy notice explains how Long Eaton Roofers ("we", "us", "our") collects, uses and protects your personal data. We take your privacy seriously and are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Long Eaton Roofers is a sole-trader business registered at 42 Derby Road, Long Eaton, Derbyshire, NG10 1LU. We are the data controller for any personal information you give us through this website, by email, or over the phone.

What information we collect

When you contact us (via the website quote form, by email, or by phone), we may collect:

Your name
Your contact details (phone number, email address, postcode, full address)
Details of the roofing work you're enquiring about
Any photographs you send us
Records of our correspondence with you

When you visit this website, we collect limited technical data (IP address, browser type, pages visited) via privacy-respecting analytics. We do not use behavioural advertising cookies.

How we use your information

We use your personal data only for the following purposes:

To respond to your enquiry and provide you with a quote
To carry out roofing work if you book us
To issue invoices and process payments
To provide after-sales support under our workmanship guarantee
To comply with our legal obligations (tax records, health and safety records, insurance claims)

Legal basis for processing

We rely on one of the following lawful bases under UK GDPR:

Consent — where you've voluntarily provided information to enquire about our services
Contract — where we need your data to perform roofing work you've commissioned
Legal obligation — for tax records, insurance, and health and safety documentation (typically retained for 6–7 years)
Legitimate interest — for maintaining our customer records, following up after work, and improving our service

Who we share your information with

We do not sell or trade your personal data. We share data only where necessary:

Our accountant (for tax records)
Our insurers (only if a claim is made)
Material suppliers (delivery addresses only, where we arrange direct delivery to site)
HMRC and other regulators (only when legally required)

How long we keep your data

Quote enquiries that don't convert to a job: 12 months from last contact. Completed job records: 7 years after completion (for tax and guarantee purposes). Photographs for marketing use: only with your specific consent.

Your rights

Under UK GDPR you have the right to: request a copy of the data we hold about you; request correction of any inaccurate data; request erasure of your data (subject to our legal retention obligations); object to our processing; withdraw any consent you've given. To exercise any of these rights, email info@longeatonroofers.co.uk.

Cookies

This website uses only essential functional cookies (for the mobile menu state). We do not use third-party advertising cookies, tracking pixels, or behavioural profiling.

Complaints

If you're unhappy with how we've handled your personal data, please contact us first. If you're not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this notice

We may update this privacy notice from time to time. The current version is always published here with the "last updated" date at the top.